High-quality experience data is accumulated with high-quality tools
High-quality experience data is accumulated with high-quality tools Management based on customer feedback is already common in many organisations, but the more significant the customer experience gets, the more important...
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Roidu’s sales team gains new expertise – introducing the two Juhas!
Roidu’s sales team gains new expertise – introducing the two Juhas! Juha Yli-Salomäki, who started at Roidu as Chief Commercial Officer at the end of January, is familiar with the...
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High-tech development in Tampere during the pandemic
High-tech development in Tampere during the pandemic The customer experience measuring business was hit hard by corona. Not only do people not really go anywhere, they don't really want to...
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Customer at heart: the course of customer project at Roidu
Customer at heart: the course of customer project at Roidu In honor of Customer Service Week we decided to shed light into how customer projects are managed at Roidu. However,...
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Workplace wellbeing in a crisis situation
Workplace wellbeing in a crisis situation We’re all working under extraordinary circumstances at the moment. Not only is the working environment and methods very different than only weeks ago, insecurity,...
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Hygienic feedback with Roidu’s Touchless Feedback device
Hygienic feedback with Roidu’s Touchless Feedback device Study after study reveals the awful truth that people wash their hands after using a toilet a lot less frequently than they say...
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What is a good work satisfaction survey like?
What is a good work satisfaction survey like? Motivated and engaged employees are the best business cards of any organisation. It’s already known that employee experience has a direct impact...
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5 practical tips for creating a good customer satisfaction survey
5 practical tips for creating a good customer satisfaction survey I bet we’ve all run into customer satisfaction surveys that go on forever and the questions seem extremely pointless. A...
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What’s a good customer experience survey like?
What’s a good customer experience survey like? Measuring customer experience is very important to any organization, not only because customer experience is a prerequisite for growth, but also because it...
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Phased customer experience measuring
Phased customer experience measuring Investing in customer experience is important but usually customer satisfaction is improved by developing services based on existing customers’ feedback. Thus impacting namely the CX of...
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