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Articles about customer experience measuring and its management, the significance of customer satisfaction and everything interesting related to collecting and utilizing customer feedback.

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Workplace wellbeing in a crisis situation

27.3.2020

Workplace wellbeing in a crisis situation We’re all working under extraordinary circumstances at the moment. Not only is the working environment and methods very different than only weeks ago, insecurity,...
Kati Päivärinta

What is a good work satisfaction survey like?

13.2.2020

What is a good work satisfaction survey like? Motivated and engaged employees are the best business cards of any organisation. It’s already known that employee experience has a direct impact...
Kati Päivärinta

What’s a good customer experience survey like?

20.1.2020

What’s a good customer experience survey like? Measuring customer experience is very important to any organization, not only because customer experience is a prerequisite for growth, but also because it...
Kati Päivärinta

Phased customer experience measuring

13.12.2019

Phased customer experience measuring Investing in customer experience is important but usually customer satisfaction is improved by developing services based on existing customers’ feedback. Thus impacting namely the CX of...
Kati Päivärinta

Work community interview of our new CEO

29.10.2019

Work community interview of our new CEO Roidu nominated its new leader a month ago: Juha Autio started as the new CEO at the end of September. Any new leader...
Kati Päivärinta

Workplace wellbeing survey as a continuous service

10.10.2019

Workplace wellbeing survey as a continuous service Employee wellbeing and work satisfaction have a fundamental impact on work productivity and business profitability. Not only does workplace wellbeing help an employee...
Kati Päivärinta

Customer satisfaction is a strategic competitive advantage

12.9.2019

Customer satisfaction is a strategic competitive advantage Good customer experience is a prerequisite for growth. Studies show that high customer satisfaction correlates with business growth so it’s only good business...
Kati Päivärinta