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Articles about customer experience measuring and its management, the significance of customer satisfaction and everything interesting related to collecting and utilizing customer feedback.

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What’s a good customer experience survey like?

20.1.2020

What’s a good customer experience survey like? Measuring customer experience is very important to any organization, not only because customer experience is a prerequisite for growth, but also because it...
Kati Päivärinta

Phased customer experience measuring

13.12.2019

Phased customer experience measuring Investing in customer experience is important but usually customer satisfaction is improved by developing services based on existing customers’ feedback. Thus impacting namely the CX of...
Kati Päivärinta

Work community interview of our new CEO

29.10.2019

Work community interview of our new CEO Roidu nominated its new leader a month ago: Juha Autio started as the new CEO at the end of September. Any new leader...
Kati Päivärinta

Workplace wellbeing survey as a continuous service

10.10.2019

Workplace wellbeing survey as a continuous service Employee wellbeing and work satisfaction have a fundamental impact on work productivity and business profitability. Not only does workplace wellbeing help an employee...
Kati Päivärinta

Customer satisfaction is a strategic competitive advantage

12.9.2019

Customer satisfaction is a strategic competitive advantage Good customer experience is a prerequisite for growth. Studies show that high customer satisfaction correlates with business growth so it’s only good business...
Kati Päivärinta

TOP10 benefits of measuring customer experience

26.8.2019

TOP10 benefits of measuring customer experience To many companies ensuring good customer experience is self-evident. They have understood that satisfied customers are the heart of the company. Customer demands have...
Kati Päivärinta

Customer acquisition with tablet devices

27.6.2019

Customer acquisition with tablet devices Tablet devices can be used to collect potential customers' contact information, but they can also be utilized in other ways to support sales, marketing and...
Kati Päivärinta