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Articles about customer experience measuring and its management, the significance of customer satisfaction and everything interesting related to collecting and utilizing customer feedback.

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        Workplace wellbeing in a crisis situation

        27.3.2020

        Workplace wellbeing in a crisis situation We’re all working under extraordinary circumstances at the moment. Not only is the working environment and methods very different than only weeks ago, insecurity,...
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        What is a good work satisfaction survey like?

        13.2.2020

        What is a good work satisfaction survey like? Motivated and engaged employees are the best business cards of any organisation. It’s already known that employee experience has a direct impact...
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        What’s a good customer experience survey like?

        20.1.2020

        What’s a good customer experience survey like? Measuring customer experience is very important to any organization, not only because customer experience is a prerequisite for growth, but also because it...
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        Phased customer experience measuring

        13.12.2019

        Phased customer experience measuring Investing in customer experience is important but usually customer satisfaction is improved by developing services based on existing customers’ feedback. Thus impacting namely the CX of...
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