Text analysis and artificial intelligence, AI
- Categorise open-ended feedback
- Analyse responses in a variety of ways
- React to feedback in a timely manner
AI to understand open-ended feedback
Do you know what your customer feedback mostly concerns?
A keyword list is automatically created based on the text feedback. A keyword cloud is used to illustrate the topics or words that come up most frequently in the feedback.
Do you know the attitude reflected by the open feedback you receive?
An AI algorithm automatically classifies free text feedback as positive, negative or neutral.