Text analysis and artificial intelligence, AI

  1. Categorise open-ended feedback
  2. Analyse responses in a variety of ways
  3. React to feedback in a timely manner

AI to understand open-ended feedback

Do you know what your customer feedback mostly concerns?

A keyword list is automatically created based on the text feedback. A keyword cloud is used to illustrate the topics or words that come up most frequently in the feedback.

Do you know the attitude reflected by the open feedback you receive?

An AI algorithm automatically classifies free text feedback as positive, negative or neutral.

With these tools, you can measure customer satisfaction reliably and comprehensively

ipad-ikoni
Feedback devices

Roidu’s feedback devices provide valuable information about customer satisfaction, business development needs and issues that require a quick response. Surveys are stylised to match your brand image to ensure that they always give a fresh and appealing impression. The visual and user-friendly surveys stand out and ensure high response rates. We also provide feedback devices with visually impressive branding.
Read more

lomake-ikoni
Email and text message surveys

You can also send surveys by email or text message. You can schedule your survey to be sent at a specific time or after a specific event. You can also embed the survey in a web page. It is possible to display survey results online in real time. Roidu’s interface also enables results to be included in delivered messages. The system sends the text messages automatically, which enables easy mass posting.
Read more

mittaus-ikoni
MyRoidu survey tool

Experience data can be enriched by integrating it into the organisation’s own indicator solutions or systems (e.g. BI tools). By using an interface to combine the data gained from a customer or staff survey with other data sources, you can analyse the connections between the customer experience, sales hit rate and customer volumes, for example. We have also provided our customers with integrations that combine a CRM system and survey distribution. This enables you to select specific touchpoints where a survey is triggered automatically and sent to customers.
Read more

Contact us

How can we help you? Leave us your contact details and we’ll get back to you as soon as possible.

Arttu Viitanen

Lauri Viitanen

You may also be interested in these: