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Feedback devices can be used for measuring patient experience even during treatment or right after it, to support the continuous development of care, customer service and staff.
Managing patient experience is an essential part of treatment and care development, quality improvement and staff motivation. Satisfied customer are more loyal and likely to recommend the service to their friends and colleagues. Measuring patient experience with feedback devices is the easiest and most cost-effecient way to track customer satisfaction and to react to problems immediately. Feedback devices collect more feedback – and more accurate responses – than any other method.
Roidu’s turnkey service includes:
According to Gartner report, feedback collected at the moment of customer experience is 40% more accurate than that collected afterwards.
Feedback device collects significantly more feedback than any other method. Hence providing a more accurate and comprehensive sampling to develop organisation and strategy.
Comparing different functions, dates, times and offices helps locate and fix problems quickly and form and implement best practices across the organization.
The effect of changes made according to feedback can be measured instantly, which supports the process of continuous development.
Measuring patient experience helps increase patient satisfaction and loyalty.
Problems can be reacted to immediately. Also, automated solutions can be used, such as calling in cleaning staff.
Continuous, long-time feedback collection helps follow and understand long-term trends.
Patient feedback helps in committing, motivating and rewarding staff.
Feedback devices are the smartest way to collect spontaneous feedback immediately after the treatment or care. But sometimes it’s necessary to collect feedback in other ways as well. Therefore Roidu offers multi-channelled solutions for measuring patient experience. This enables collecting feedback using various methods but having all the results in the same reporting service.
Roidu feedback survey can be accessed also
– on a computer or smartphone through a link sent via email or text message
– as part of a website
– on a smartphone after reading a QR -code, and
– inside a mobile application.
Multi-channelled patient experience measuring offers a possibility to reach patients in a way that suits them the best, thus guaranteeing as extensive and versatile patient experience data as possible. This way you can also reach the patients that feedback devices don’t.
Measuring patient experience successfully starts by having patients give feedback as effortlessly as possible in their natural route after the treatment or care. Roidu’s project team helps to plan a customer-centric survey, thus making sure that enough useful feedback is collected for efficient application.
However, not even the best feedback devices can improve patient experience themselves, instead it requires the whole organization to commit to it. It’s useful to plan a process around handling the patient experience data and name people responsible to take the feedback forward. It’s also useful to set goals and targets for measuring patient experience and to track their achievement.
It’s especially important to take patient experience data as part of business development and decision-making and to commit the whole staff to developing their work in their own field. Roidu reporting service helps in the information utilization by offering user-specific reporting view for each level of the organization and reports according to information needs.
Measuring patient experience produces a vast amount of data that can be availed easily with Roidu online-reporting service. Patient feedback is collected there in real-time and the results are represented in clear graphs and metrics and automated reports. Results can be filtered effortlessly by location, time periods, or other parameters to facilitate analysis. Reporting views are user-specific and display the relevant information for each user.
In the reporting service you can create summary and comparison reports of the accumulated feedback from certain time periods, devices, offices or services. You can print the report or create an Excel, PDF or Powerpoint file out of it. Additionally, there are also trend reports into which e.g. the results of several surveys can be combined and turned into summaries and comparisons.
Automatically created email reports are sent straight to customer’s email in chosen time periods. The contents of the report can be filtered from chosen results in the chosen time period to serve customer needs.
Patient experience data can also be turned into automatically updated public report to be published on info displays or websites.
We offer you a chance to start measuring patient experience with a 4-month, risk-free pilot. This way you can explore the advantages and benefits of measuring patient experience cost-efficiently without committing to a long-term contract. The pilot includes the same comprehensive turnkey service including the devices, survey production, reporting service and support. Delivery time is two to three weeks after signing the agreement. The price of the service depends on the number of devices; for example, the monthly price for six devices is 119€ / device.
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