Measuring patient experience successfully starts by having patients give feedback as effortlessly as possible in their natural route after the treatment or care. Roidu’s project team helps to plan a customer-centric survey, thus making sure that enough useful feedback is collected for efficient application.
However, not even the best feedback devices can improve patient experience themselves, instead it requires the whole organization to commit to it. It’s useful to plan a process around handling the patient experience data and name people responsible to take the feedback forward. It’s also useful to set goals and targets for measuring patient experience and to track their achievement.
It’s especially important to take patient experience data as part of business development and decision-making and to commit the whole staff to developing their work in their own field. Roidu reporting service helps in the information utilization by offering user-specific reporting view for each level of the organization and reports according to information needs.