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Articles about customer experience measuring and its management, the significance of customer satisfaction and everything interesting related to collecting and utilizing customer feedback.

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        Workplace wellbeing survey as a continuous service

        10.10.2019

        Workplace wellbeing survey as a continuous service Employee wellbeing and work satisfaction have a fundamental impact on work productivity and business profitability. Not only does workplace wellbeing help an employee...
        Kati Päivärinta

        Customer satisfaction is a strategic competitive advantage

        12.9.2019

        Customer satisfaction is a strategic competitive advantage Good customer experience is a prerequisite for growth. Studies show that high customer satisfaction correlates with business growth so it’s only good business...
        Kati Päivärinta

        TOP10 benefits of measuring customer experience

        26.8.2019

        TOP10 benefits of measuring customer experience To many companies ensuring good customer experience is self-evident. They have understood that satisfied customers are the heart of the company. Customer demands have...
        Kati Päivärinta

        Customer acquisition with tablet devices

        27.6.2019

        Customer acquisition with tablet devices Tablet devices can be used to collect potential customers' contact information, but they can also be utilized in other ways to support sales, marketing and...
        Kati Päivärinta

        Feedback devices in customer experience measuring

        4.6.2019

        Feedback devices in customer experience measuring There are several options for measuring customer experience: feedback devices, surveys opening in browsers sent via text message and email, text message surveys, quick...
        Kati Päivärinta

        How to respond to negative customer feedback

        16.4.2019

        How to respond to negative customer feedback Improving customer experience is important for both business development and growth. Before you can improve customer experience, you have to understand what your...
        Kati Päivärinta

        NPS score and its strengths and weaknesses

        27.3.2019

        NPS score and its strengths and weaknesses When Reichheld introduced NPS®️ i.e. Net Promoter Score in Harvard Business Review in 2003, companies quickly adapted it either as an independent customer...
        Kati Päivärinta