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Articles about customer experience measuring and its management, the significance of customer satisfaction and everything interesting related to collecting and utilizing customer feedback.

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        Work community interview of our new CEO

        29.10.2019

        Work community interview of our new CEO Roidu nominated its new leader a month ago: Juha Autio started as the new CEO at the end of September. Any new leader...
        Roidu Oy

        Workplace wellbeing survey as a continuous service

        10.10.2019

        Workplace wellbeing survey as a continuous service Employee wellbeing and work satisfaction have a fundamental impact on work productivity and business profitability. Not only does workplace wellbeing help an employee...
        Roidu Oy

        Customer satisfaction is a strategic competitive advantage

        12.9.2019

        Customer satisfaction is a strategic competitive advantage Good customer experience is a prerequisite for growth. Studies show that high customer satisfaction correlates with business growth so it’s only good business...
        Roidu Oy

        TOP10 benefits of measuring customer experience

        26.8.2019

        TOP10 benefits of measuring customer experience To many companies ensuring good customer experience is self-evident. They have understood that satisfied customers are the heart of the company. Customer demands have...
        Roidu Oy

        Customer acquisition with tablet devices

        27.6.2019

        Customer acquisition with tablet devices Tablet devices can be used to collect potential customers' contact information, but they can also be utilized in other ways to support sales, marketing and...
        Roidu Oy

        Feedback devices in customer experience measuring

        4.6.2019

        Feedback devices in customer experience measuring There are several options for measuring customer experience: feedback devices, surveys opening in browsers sent via text message and email, text message surveys, quick...
        Roidu Oy

        How to respond to negative customer feedback

        16.4.2019

        How to respond to negative customer feedback Improving customer experience is important for both business development and growth. Before you can improve customer experience, you have to understand what your...
        Roidu Oy