Customer acquisition with tablet devices
Customer acquisition with tablet devices Tablet devices can be used to collect potential customers' contact information, but they can also be utilized in other ways to support sales, marketing and...
Kati Päivärinta
Did you realise that your customers want to give you feedback?
Did you realise that your customers want to give you feedback? We’re a company specialized in customer experience measuring and we’ve noticed that people really want to give feedback on...
Kati Päivärinta
Feedback devices in customer experience measuring
Feedback devices in customer experience measuring There are several options for measuring customer experience: feedback devices, surveys opening in browsers sent via text message and email, text message surveys, quick...
Kati Päivärinta
How to respond to negative customer feedback
How to respond to negative customer feedback Improving customer experience is important for both business development and growth. Before you can improve customer experience, you have to understand what your...
Kati Päivärinta
NPS score and its strengths and weaknesses
NPS score and its strengths and weaknesses When Reichheld introduced NPS®️ i.e. Net Promoter Score in Harvard Business Review in 2003, companies quickly adapted it either as an independent customer...
Kati Päivärinta
NPS – what is it and why is it important?
NPS – what is it and why is it important? Net Promoter Score, NPS®️, indicates the likelihood of customers recommending a company, product or service to their friends or colleagues....
Kati Päivärinta
3 reasons why customer experience isn’t a passing trend
3 reasons why customer experience isn’t a passing trend Customer experience measuring and management is the hot topic in service business. And rightfully so. Investing in customer experience has a...
Kati Päivärinta
Why negative feedback is positive
Why negative feedback is positive Very few of us can take in critique with a smile on their face. If we did that, we’d either be convinced that the person...
Kati Päivärinta
Whom are public services for?
Whom are public services for? At times we should all pause at work and ask ourselves for whom are we doing this. Although our customer might concretely be close to...
Kati Päivärinta
Not as bad as commonly assumed
Not as bad as commonly assumed The conversation had in the media would have you believe that all public health care customers are very unsatisfied with the service quality. It...
Kati Päivärinta
