NPS – what is it and why is it important?
NPS – what is it and why is it important? Net Promoter Score, NPS®️, indicates the likelihood of customers recommending a company, product or service to their friends or colleagues....
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3 reasons why customer experience isn’t a passing trend
3 reasons why customer experience isn’t a passing trend Customer experience measuring and management is the hot topic in service business. And rightfully so. Investing in customer experience has a...
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Why negative feedback is positive
Why negative feedback is positive Very few of us can take in critique with a smile on their face. If we did that, we’d either be convinced that the person...
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Whom are public services for?
Whom are public services for? At times we should all pause at work and ask ourselves for whom are we doing this. Although our customer might concretely be close to...
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Not as bad as commonly assumed
Not as bad as commonly assumed The conversation had in the media would have you believe that all public health care customers are very unsatisfied with the service quality. It...
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