Contact us

Contact us

Sales

Juha Yli-Salomäki
040 545 7131

Juha Eisto
0400 675 254
Send a message to the sales
Customer service

How can we help you? Leave us your contact details and we'll get back to you as soon as possible. Do you want to contact sales or customer service and support?

    I have a problem with:





      I’m interested in:





        I have a question about invoicing





        Touchless Feedback

        Touchless Feedback

        Feedback device you don't need to touch

        Roidu Touchless Feedback

        When hygiene matters

        Roidu Touchless Feedback is a feedback device with which customers can rate their experience without touching the device at all. Its sensors register the answer as the customer holds their hand in front of the chosen answer option. This enables measuring customer experience hygienically in any environment.

        Features

        • Survey can consist of multiple question pages, optimally 1-3
        • 2-5 answer options
        • Answer options can be numbers or icons, such as smiley faces
        • Device panel and content is branded according to customer’s visual guidelines
        • Versatile and easy-to-use online reporting service
        • Friendly customer service and support

        The benefits of Touchless feedback device

        Hygienic feedback

        Customer experience can be measured hygienically without touching the feedback device.

        Efficient action

        Data reveals how to develop business most efficiently.

        Immediate reacting

        Problems can be reacted to immediately with real-time feedback and automated alerts.

        Automated alerts

        Ensure customer satisfaction with automated alerts to negative feedback.

        Tailoring

        Feedback devices and surveys are always tailored to customer needs reflecting customer’s brand.

        More accurate data

        Feedback collected at the moment of customer experience is 40% more accurate than if collected afterwards.

        Real-time data

        Results can be analysed in real time in the online reporting service using versatile filtering options.

        Ready reports

        You’ll receive a clear report customised to your personal needs directly to your email.

        CASE FINAVIA

        Use real-time feedback to ensure customer satisfaction

        Finavia has used Touchless Feedback devices since 2017 in the bathrooms of Helsinki Airport to ensure customer satisfaction. Customers can give feedback on bathroom cleanliness without ever having to touch the device. Additionally, Touchless Feedback has a real-time feedback system that is programmed to automatically alert a cleaner after a certain amount of negative feedback.

        MyRoidu raportointipalvelu

        Reporting customer experience data

        MyRoidu is an advanced reporting service that makes the analysing and utilising of the collected CX data quick and easy.

        Get to know MyRoidu reporting service

        Get to know our satisfied customers

        Masku mittaa asiakaskokemusta Roidun palautelaitteilla
        Masku
        25.11.2019
        Masku
        Finavia
        Finavia
        2.5.2019
        Finavia
        messukeskus
        Messukeskus
        19.2.2019
        Messukeskus
        Lataa lisää
        finavia, helsinki airport, asiakaskokemuksen mittaaminen, measuring customer experience, asiakaskokemus, customer experience
        asiakaskokemuksen mittaaminen, measuring customer experience, asiakaskokemus, customer experience
        asiakaskokemuksen mittaaminen, measuring customer experience, asiakaskokemus, customer experience
        asiakaskokemus, customer experience
        asiakaskokemuksen mittaaminen, measuring customer experience, asiakaskokemus, customer experience
        asiakaskokemuksen mittaaminen, measuring customer experience, asiakaskokemus, customer experience
        asiakaskokemus, customer experience
        lehto
        asiakaskokemuksen mittaaminen, measuring customer experience, asiakaskokemus, customer experience
        asiakaskokemuksen mittaaminen, measuring customer experience, asiakaskokemus, customer experience
        asiakaskokemuksen mittaaminen, measuring customer experience, asiakaskokemus, customer experience
        masku
        asiakaskokemuksen mittaaminen, measuring customer experience, asiakaskokemus, customer experience
        asiakaskokemus, customer experience
        asiakaskokemuksen mittaaminen, measuring customer experience, asiakaskokemus, customer experience
        asiakaskokemus, customer experience
        asiakaskokemus, customer experience
        asiakaskokemuksen mittaaminen, measuring customer experience, asiakaskokemus, customer experience

        Interested in Roidu Touchless Feedback device?
        Let us contact you or contact our sales team.

        juha_yli-salomaki_small

        Juha Yli-Salomäki

        CCO

        +358 40 545 7131