Our latest product launch is Touchless Feedback, a feedback device that enables customers to rate their experience without touching the screen or any buttons on the device. Its sensors register the response as the customer holds their hand in front of the chosen response option. This enables hygienic responding which is highly advantageous in many environments e.g. hospitals or public bathrooms.

Finavia uses Touchless Feedback devices in the bathrooms of Helsinki Airport to ensure customer satisfaction. Customers can give feedback on the cleanliness without ever having to touch the device. Additionally, Touchless Feedback has a real-time feedback system that is programmed to automatically alert a cleaner after a certain amount of negative feedback.

– Survey can consist of multiple question pages, optimally 1-3
– Number of answer options can be 2-5
– Answer options can be numbers or icons, such as smiley faces
– Device panel can be customised to customer’s visual guidelines
– Survey content can be branded
– Device design can be customised to customer needs