A customer feedback device you don’t need to touch

When hygiene matters

Roidu Touchless Feedback is a customer feedback device that can be used to rate the customer experience without touching the device at all. Its sensors register the feedback as the customer holds their hand in front of the chosen answer option. This enables measuring customer experience hygienically in any environment without the need to touch the device.

Features

The survey can consist of multiple question pages – the optimal number is 1–3
There can be 2–5 answer options
Answer options can be numbers or icons, such as smiley faces
The device panel and survey content are branded according to customer’s visual guidelines
Versatile and easy-to-use online reporting service
Friendly customer service and support

Benefits of the Touchless Feedback Device

Hygienic feedback

The customer experience can be measured hygienically without touching the feedback device.

Efficient measures

The data reveals how to develop business operations most efficiently.

Immediate response

Problems can be responded to immediately with real-time feedback and automated alerts.

Automated alerts

Ensure customer satisfaction with automated alerts to negative feedback.

Tailoring

Feedback devices and surveys are always tailored to match the customer’s needs and brand.

More accurate data

According to Gartner’s report, feedback collected in conjunction with the customer experience is 40% more accurate than feedback collected afterwards.

Real-time data

Results can be analysed in real time in the online reporting service using versatile filtering options.

Ready reports

You receive clear reports customised to your personal needs directly to your email.

With these tools, you can measure customer satisfaction reliably and comprehensively

Roidu’s feedback devices provide valuable information about customer satisfaction, business development needs and issues that require a quick response. Surveys are stylised to match your brand image to ensure that they always give a fresh and appealing impression. The visual and user-friendly surveys stand out and ensure high response rates. We also provide feedback devices with visually impressive branding.

You can also send surveys by email or text message. You can schedule your survey to be sent at a specific time or after a specific event. You can also embed the survey in a web page. It is possible to display survey results online in real time. Roidu’s interface also enables results to be included in delivered messages. The system sends the text messages automatically, which enables easy mass posting.

Roidu Touchless Feedback is a customer satisfaction feedback device with which customers can rate their experience without touching the device at all. Its sensors register the feedback as the customer holds their hand in front of the chosen answer option. This enables measuring customer experience hygienically in any environment without the need to touch the device.

Experience data can be enriched by integrating it into the organisation’s own indicator solutions or systems (e.g. BI tools). By using an interface to combine the data gained from a customer or staff survey with other data sources, you can analyse the connections between the customer experience, sales hit rate and customer volumes, for example. We have also provided our customers with integrations that combine a CRM system and survey distribution. This enables you to select specific touchpoints where a survey is triggered automatically and sent to customers.