Touchless Feedback Device – Measure Customer Satisfaction

Customer feedback device you don't need to touch

When hygiene matters

Roidu Touchless Feedback is a customer satisfaction feedback device with which customers can rate their experience without touching the device at all. Its sensors register the answer as the customer holds their hand in front of the chosen answer option. This enables measuring customer experience hygienically in any environment. With Touchless Feedback you can ask multiple questions or use it simply as a smiley terminal.

Features

The survey can consist of multiple question pages, optimally 1-3
You can use multiple questions or simply use as a smiley terminal
2-5 answer options
Answer options can be numbers or icons, such as smiley faces
Device panel and content is branded according to customer’s visual guidelines
Versatile and easy-to-use online reporting service
Friendly customer service and support
A hygienic way to collect feedback. Excellent as a toilet feedback device

The benefits of Touchless feedback device

Hygienic feedback

Customer experience can be measured hygienically without touching the feedback device.

Efficient action

Data reveals how to develop business most efficiently.

Immediate reacting

Problems can be reacted to immediately with real-time feedback and automated alerts.

Automated alerts

Ensure customer satisfaction with automated alerts to negative feedback.

Tailoring

Feedback devices and surveys are always tailored to customer needs reflecting customer’s brand.

More accurate data

Feedback collected at the moment of customer experience is 40% more accurate than if collected afterwards.

Real-time data

Results can be analysed in real time in the online reporting service using versatile filtering options.

Ready reports

You’ll receive a clear report customised to your personal needs directly to your email.

CASE FINAVIA

Use real-time feedback to ensure customer satisfaction

Finavia has used Touchless Feedback devices since 2017 in the bathrooms of Helsinki Airport to ensure customer satisfaction. Customers can give feedback on bathroom cleanliness without ever having to touch the device. Additionally, Touchless Feedback has a real-time feedback system that is programmed to automatically alert a cleaner after a certain amount of negative feedback.