Roidu Touchless Feedback is a customer satisfaction feedback device with which customers can rate their experience without touching the device at all. Its sensors register the answer as the customer holds their hand in front of the chosen answer option. This enables measuring customer experience hygienically in any environment. With Touchless Feedback you can ask multiple questions or use it simply as a smiley terminal.
The survey can consist of multiple question pages, optimally 1-3
You can use multiple questions or simply use as a smiley terminal
2-5 answer options
Answer options can be numbers or icons, such as smiley faces
Device panel and content is branded according to customer’s visual guidelines
Versatile and easy-to-use online reporting service
Friendly customer service and support
A hygienic way to collect feedback. Excellent as a toilet feedback device
The benefits of Touchless feedback device
Customer experience can be measured hygienically without touching the feedback device.
Data reveals how to develop business most efficiently.
Problems can be reacted to immediately with real-time feedback and automated alerts.
Ensure customer satisfaction with automated alerts to negative feedback.
Feedback devices and surveys are always tailored to customer needs reflecting customer’s brand.
More accurate data
Feedback collected at the moment of customer experience is 40% more accurate than if collected afterwards.
Results can be analysed in real time in the online reporting service using versatile filtering options.
You’ll receive a clear report customised to your personal needs directly to your email.
Use real-time feedback to ensure customer satisfaction
Finavia has used Touchless Feedback devices since 2017 in the bathrooms of Helsinki Airport to ensure customer satisfaction. Customers can give feedback on bathroom cleanliness without ever having to touch the device. Additionally, Touchless Feedback has a real-time feedback system that is programmed to automatically alert a cleaner after a certain amount of negative feedback.