Email and text message surveys
You can use the Roidu solution to send a survey by email or text message.
Reaching the customer immediately after the encounter
A customer visits a practice. Afterwards, you want to ask about the success of the service right away. If necessary, you can link an alert to the response, if a discrepancy is observed in the customer experience, for example. By reacting immediately, you may be able to change the customer’s bad experience into a good one.
Studies have shown that people remember encounters correctly for a very short period. This means that reaching the customer at the right time is extremely important.