Email and text message surveys
You can use the Roidu solution to send a survey by email or text message.
Reaching the customer immediately after the encounter
A customer visits a practice. Afterwards, you want to ask about the success of the service right away. If necessary, you can link an alert to the response, if a discrepancy is observed in the customer experience, for example. By reacting immediately, you may be able to change the customer’s bad experience into a good one.
Studies have shown that people remember encounters correctly for a very short period. This means that reaching the customer at the right time is extremely important.
With these tools, you can measure customer satisfaction reliably and comprehensively
How can we help you? Leave us your contact details and we’ll get back to you as soon as possible.
- Head of Customer Solutions
- +358 50 5459598
- Head of Customer Success
- +358 50 3423536