Email and text message surveys

You can use the Roidu solution to send a survey by email or text message.

Reaching the customer immediately after the encounter

A customer visits a practice. Afterwards, you want to ask about the success of the service right away. If necessary, you can link an alert to the response, if a discrepancy is observed in the customer experience, for example. By reacting immediately, you may be able to change the customer’s bad experience into a good one.

Studies have shown that people remember encounters correctly for a very short period. This means that reaching the customer at the right time is extremely important.

With these tools, you can measure customer satisfaction reliably and comprehensively

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Feedback devices

Roidu’s feedback devices provide valuable information about customer satisfaction, business development needs and issues that require a quick response. Surveys are stylised to match your brand image to ensure that they always give a fresh and appealing impression. The visual and user-friendly surveys stand out and ensure high response rates. We also provide feedback devices with visually impressive branding.
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Email and text message surveys

You can also send surveys by email or text message. You can schedule your survey to be sent at a specific time or after a specific event. You can also embed the survey in a web page. It is possible to display survey results online in real time. Roidu’s interface also enables results to be included in delivered messages. The system sends the text messages automatically, which enables easy mass posting.
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A customer feedback device you don’t need to touch

Roidu Touchless Feedback is a customer satisfaction feedback device with which customers can rate their experience without touching the device at all. Its sensors register the feedback as the customer holds their hand in front of the chosen answer option. This enables measuring customer experience hygienically in any environment without the need to touch the device.
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MyRoidu survey tool

Experience data can be enriched by integrating it into the organisation’s own indicator solutions or systems (e.g. BI tools). By using an interface to combine the data gained from a customer or staff survey with other data sources, you can analyse the connections between the customer experience, sales hit rate and customer volumes, for example. We have also provided our customers with integrations that combine a CRM system and survey distribution. This enables you to select specific touchpoints where a survey is triggered automatically and sent to customers.
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Arttu Viitanen

Lauri Viitanen

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