Whom are public services for?

At times we should all pause at work and ask ourselves for whom are we doing this. Although our customer might concretely be close to our everyday work, it’s still…

Kati Päivärinta
07.01.2019

Not as bad as commonly assumed

The conversation had in the media would have you believe that all public health care customers are very unsatisfied with the service quality. It is true that waiting periods are…

Kati Päivärinta
20.12.2018

Tablet Surveys: Case ABB

Management at ABB factories think it’s important to find out how customers feel about ABB when visiting their manufacturing sites, and collect measurable and targeted data about the visitors and…

Ari Jussi Aura
22.06.2015
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