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Tags : customer satisfaction

Customer satisfaction is a strategic competitive advantage

12 Sep 2019

Customer satisfaction is a strategic competitive advantage Good customer experience is a prerequisite for growth. Studies show that high customer satisfaction correlates with business growth so it’s only good business...

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TOP10 benefits of measuring customer experience

26 Aug 2019

TOP10 benefits of measuring customer experience To many companies ensuring good customer experience is self-evident. They have understood that satisfied customers are the heart of the company. Customer demands have...

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Did you realise that your customers want to give you feedback?

11 Jun 2019

Did you realise that your customers want to give you feedback? We’re a company specialized in customer experience measuring and we’ve noticed that people really want to give feedback on...

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Feedback devices in customer experience measuring

4 Jun 2019

Feedback devices in customer experience measuring There are several options for measuring customer experience: feedback devices, surveys opening in browsers sent via text message and email, text message surveys, quick...

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Finavia

2 May 2019

"Roidu’s expertise helps us collect plenty of valuable experience data for future development of Helsinki Airport." Award winning Helsinki Airport rely on continuous customer experience data Finavia, the Finnish airport...

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How to respond to negative customer feedback

16 Apr 2019

How to respond to negative customer feedback Improving customer experience is important for both business development and growth. Before you can improve customer experience, you have to understand what your...

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NPS score and its strengths and weaknesses

27 Mar 2019

NPS score and its strengths and weaknesses When Reichheld introduced NPS®️ i.e. Net Promoter Score in Harvard Business Review in 2003, companies quickly adapted it either as an independent customer...

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NPS – what is it and why is it important?

25 Mar 2019

NPS – what is it and why is it important? Net Promoter Score, NPS®️, indicates the likelihood of customers recommending a company, product or service to their friends or colleagues....

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3 reasons why customer experience isn’t a passing trend

15 Mar 2019

3 reasons why customer experience isn’t a passing trend Customer experience measuring and management is the hot topic in service business. And rightfully so. Investing in customer experience has a...

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Why negative feedback is positive

22 Feb 2019

Why negative feedback is positive Very few of us can take in critique with a smile on their face. If we did that, we’d either be convinced that the person...

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Customer insight: Messukeskus

19 Feb 2019

“The thought is deep-rooted in the company culture that every feedback, especially a critical one, is a possibility for improvement.” When the smiley faces aren’t enough Messukeskus is Finland’s largest...

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Customer insight: City of Tampere

19 Feb 2019

"The findings provided by the feedback devices remind us why we come to work every day. The reports are used as key performance indicators for strategic planning and they provide...

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Whom are public services for?

18 Feb 2019

Whom are public services for? At times we should all pause at work and ask ourselves for whom are we doing this. Although our customer might concretely be close to...

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HammasPiste

10 Feb 2019

Decadeslong customer relationships are created by making the customer feel welcome and at home and responding to customers’ wishes and expectations in the best possible way. Why not fall in...

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Not as bad as commonly assumed

5 Dec 2018

Not as bad as commonly assumed The conversation had in the media would have you believe that all public health care customers are very unsatisfied with the service quality. It...

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