Tags : customer experience
Phased customer experience measuring
13 Dec 2019
Phased customer experience measuring Investing in customer experience is important but usually customer satisfaction is improved by developing services based on existing customers’ feedback. Thus impacting namely the CX of...
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Masku
25 Nov 2019
“I had a clear vision of what efficient sales management requires. Mere smiley faces didn’t provide good enough data.” Topi Nieminen, sales director at Masku Salesperson specific NPS measuring -...
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Finavia
2 May 2019
"Roidu’s expertise helps us collect plenty of valuable experience data for future development of Helsinki Airport." Award winning Helsinki Airport rely on continuous customer experience data Finavia, the Finnish airport...
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How to respond to negative customer feedback
16 Apr 2019
How to respond to negative customer feedback Improving customer experience is important for both business development and growth. Before you can improve customer experience, you have to understand what your...
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NPS score and its strengths and weaknesses
27 Mar 2019
NPS score and its strengths and weaknesses When Reichheld introduced NPS®️ i.e. Net Promoter Score in Harvard Business Review in 2003, companies quickly adapted it either as an independent customer...
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Messukeskus
19 Feb 2019
“The thought is deep-rooted in the company culture that every feedback, especially a critical one, is a possibility for improvement.” When the smiley faces aren’t enough Messukeskus is Finland’s largest...
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City of Tampere
19 Feb 2019
"The findings provided by the feedback devices remind us why we come to work every day. The reports are used as key performance indicators for strategic planning and they provide...
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Whom are public services for?
18 Feb 2019
Whom are public services for? At times we should all pause at work and ask ourselves for whom are we doing this. Although our customer might concretely be close to...
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HammasPiste
10 Feb 2019
Decadeslong customer relationships are created by making the customer feel welcome and at home and responding to customers’ wishes and expectations in the best possible way. Why not fall in...
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Not as bad as commonly assumed
5 Dec 2018
Not as bad as commonly assumed The conversation had in the media would have you believe that all public health care customers are very unsatisfied with the service quality. It...
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