Tags : customer experience
Customer insight: Finavia
2 May 2019
"Roidu’s expertise helps us collect plenty of valuable experience data for future development of Helsinki Airport." Award winning Helsinki Airport rely on continuous customer experience data Finavia, the Finnish airport...
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How to respond to negative customer feedback
16 Apr 2019
How to respond to negative customer feedback Improving customer experience is important for both business development and growth. Before you can improve customer experience, you have to understand what your...
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NPS score and its strengths and weaknesses
27 Mar 2019
NPS score and its strengths and weaknesses When Reichheld introduced NPS®️ i.e. Net Promoter Score in Harvard Business Review in 2003, companies quickly adapted it either as an independent customer...
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Customer insight: Messukeskus
19 Feb 2019
“The thought is deep-rooted in the company culture that every feedback, especially a critical one, is a possibility for improvement.” When a mere smiley face isn’t enough Messukeskus is Finland’s...
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Customer insight: City of Tampere
19 Feb 2019
"The findings provided by the feedback devices remind us why we come to work every day. The reports are used as key performance indicators for strategic planning and they provide...
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Whom are public services for?
18 Feb 2019
Whom are public services for? At times we should all pause at work and ask ourselves for whom are we doing this. Although our customer might concretely be close to...
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Customer insight: HammasPiste
10 Feb 2019
Decadeslong customer relationships are created by making the customer feel welcome and at home and responding to customers’ wishes and expectations in the best possible way. Why not fall in...
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Not as bad as commonly assumed
5 Dec 2018
Not as bad as commonly assumed The conversation had in the media would have you believe that all public health care customers are very unsatisfied with the service quality. It...
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