Customer satisfaction as a part of city’s service development
09.01.2019
The city of Tampere has measured the satisfaction of its citizens with Roidu feedback devices since 2014. The real-time and targeted feedback system has made giving feedback a natural part…
Whom are public services for?
07.01.2019
At times we should all pause at work and ask ourselves for whom are we doing this. Although our customer might concretely be close to our everyday work, it’s still…
Not as bad as commonly assumed
20.12.2018
The conversation had in the media would have you believe that all public health care customers are very unsatisfied with the service quality. It is true that waiting periods are…
Case Tulikivi
19.05.2016
Tulikivi, the fireplace manufacturer, was facing a challenge: How to collect sales leads effectively and continuously at stores, exhibitions and events and pass them for sales nurturing. They also wanted to find…
Award winning Helsinki Airport rely on continuous customer experience data
31.03.2016
Finavia, the Finnish airport operator, is constantly developing the services and infrastructure of Helsinki Airport which is ranked as one of the best airports in the world. Finavia’s Customer Experience…
Teachers & tablets: Time-consuming operations?
31.07.2015
Tablets are more and more present in schooling as different educational institutions acquire thousands of tablets for their students. Just last spring, the City of Vantaa in the south of…
Tablets as interactive digital signage screens
29.06.2015
As you may have seen, tablets are commonly used as stand-alone devices in stores. The content is usually static, which means that the video, slideshow, or whatever is playing on …
Tablet Surveys: Case ABB
22.06.2015
Management at ABB factories think it’s important to find out how customers feel about ABB when visiting their manufacturing sites, and collect measurable and targeted data about the visitors and…
Customer experience survey in retail banking, case Nordea
19.06.2015
Banks across the world have been offering online banking for years already. And they keep introducing new, innovative smart phone applications and other digital services to their customers. Still, every…
Can tablets replace your sales people in capturing leads?
22.05.2015
You have probably seen tablets at events, exhibitions or local stores used in different ways. In many cases, they are used to collect leads, especially in B2C sector. On many…