The city of Tampere has measured the satisfaction of its citizens with Roidu feedback devices since 2014. The real-time and targeted feedback system has made giving feedback a natural part…
Kati PäivärintaAt times we should all pause at work and ask ourselves for whom are we doing this. Although our customer might concretely be close to our everyday work, it’s still…
Kati PäivärintaThe conversation had in the media would have you believe that all public health care customers are very unsatisfied with the service quality. It is true that waiting periods are…
Kati PäivärintaTulikivi, the fireplace manufacturer, was facing a challenge: How to collect sales leads effectively and continuously at stores, exhibitions and events and pass them for sales nurturing. They also wanted to find…
Ari Jussi AuraFinavia, the Finnish airport operator, is constantly developing the services and infrastructure of Helsinki Airport which is ranked as one of the best airports in the world. Finavia’s Customer Experience…
Ari Jussi AuraTablets are more and more present in schooling as different educational institutions acquire thousands of tablets for their students. Just last spring, the City of Vantaa in the south of…
Jaakko PaalanenAs you may have seen, tablets are commonly used as stand-alone devices in stores. The content is usually static, which means that the video, slideshow, or whatever is playing on …
Jaakko PaalanenManagement at ABB factories think it’s important to find out how customers feel about ABB when visiting their manufacturing sites, and collect measurable and targeted data about the visitors and…
Ari Jussi AuraBanks across the world have been offering online banking for years already. And they keep introducing new, innovative smart phone applications and other digital services to their customers. Still, every…
Ari Jussi AuraYou have probably seen tablets at events, exhibitions or local stores used in different ways. In many cases, they are used to collect leads, especially in B2C sector. On many…
Jaakko Paalanen
Customer experience survey in retail banking, case Nordea 
Tablets as interactive digital signage screens 
Customer satisfaction as a part of city’s service development Award winning Helsinki Airport rely on continuous customer experience data 
Whom are public services for? 
