“Roidu’s expertise helps us collect plenty of valuable experience data for future development of Helsinki Airport.”
Award winning Helsinki Airport rely on continuous customer experience data
Finavia, the Finnish airport operator, is constantly developing their services and infrastructure at Helsinki Airport which is ranked as one of the best airports in the world and in 2019 was awarded for the best customer experience.
Finavia’s Customer Experience Team uses Roidu feedback devices at Helsinki airport to collect customer experience data from airport visitors. Feedback devices are placed in connection with different airport functions like check-in kiosks, security controls and departure gates. These key functions of the airport are monitored continuously. Additionally, the agility of Roidu solution allow customer experience managers to decide about new surveys and relocation of Roidu feedback devices flexibly when quick feedback is needed in a certain location or to verify new concepts.
Real-time feedback enables quick reacting to problems
Huge amount of data collected by feedback devices gives Finavia vast understanding about overall satisfaction together with specific details about the visit. It also enables to collect valuable suggestions and ideas straight from the airport customers.
”We have been amazed how flexible the tablet solution is. With reliable online reporting service, we can track the feedback and react promptly. Monitoring and alerts from tablets help us to keep the system fully working all the time. We want to thank Roidu for bringing innovative ideas, and excellent customer service and support. Roidu’s expertise helps us collect plenty of valuable experience data for future development of Helsinki Airport.” says Sini Kaikkonen, Customer Experience Champion at Finavia.