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Tags : customer loyalty

Customer satisfaction is a strategic competitive advantage

12 Sep 2019

Customer satisfaction is a strategic competitive advantage Good customer experience is a prerequisite for growth. Studies show that high customer satisfaction correlates with business growth so it’s only good business...

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TOP10 benefits of measuring customer experience

26 Aug 2019

TOP10 benefits of measuring customer experience To many companies ensuring good customer experience is self-evident. They have understood that satisfied customers are the heart of the company. Customer demands have...

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NPS score and its strengths and weaknesses

27 Mar 2019

NPS score and its strengths and weaknesses When Reichheld introduced NPS®️ i.e. Net Promoter Score in Harvard Business Review in 2003, companies quickly adapted it either as an independent customer...

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NPS – what is it and why is it important?

25 Mar 2019

NPS – what is it and why is it important? Net Promoter Score, NPS®️, indicates the likelihood of customers recommending a company, product or service to their friends or colleagues....

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