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        Tags : customer feedback

        High-tech development in Tampere during the pandemic

        18 Nov 2020

        High-tech development in Tampere during the pandemic The customer experience measuring business was hit hard by corona. Not only do people not really go anywhere, they don't really want to...

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        Customer at heart: the course of customer project at Roidu

        8 Oct 2020

        Customer at heart: the course of customer project at Roidu In honor of Customer Service Week we decided to shed light into how customer projects are managed at Roidu. However,...

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        Hygienic feedback with Roidu’s Touchless Feedback device

        3 Mar 2020

        Hygienic feedback with Roidu’s Touchless Feedback device Study after study reveals the awful truth that people wash their hands after using a toilet a lot less frequently than they say...

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        5 practical tips for creating a good customer satisfaction survey

        4 Feb 2020

        5 practical tips for creating a good customer satisfaction survey I bet we’ve all run into customer satisfaction surveys that go on forever and the questions seem extremely pointless. A...

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        What’s a good customer experience survey like?

        20 Jan 2020

        What’s a good customer experience survey like? Measuring customer experience is very important to any organization, not only because customer experience is a prerequisite for growth, but also because it...

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        Phased customer experience measuring

        13 Dec 2019

        Phased customer experience measuring Investing in customer experience is important but usually customer satisfaction is improved by developing services based on existing customers’ feedback. Thus impacting namely the CX of...

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        Masku

        25 Nov 2019

        “I had a clear vision of what efficient sales management requires. Mere smiley faces didn’t provide good enough data.” Topi Nieminen, sales director at Masku Salesperson specific NPS measuring -...

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        TOP10 benefits of measuring customer experience

        26 Aug 2019

        TOP10 benefits of measuring customer experience To many companies ensuring good customer experience is self-evident. They have understood that satisfied customers are the heart of the company. Customer demands have...

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        Did you realise that your customers want to give you feedback?

        11 Jun 2019

        Did you realise that your customers want to give you feedback? We’re a company specialized in customer experience measuring and we’ve noticed that people really want to give feedback on...

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        Feedback devices in customer experience measuring

        4 Jun 2019

        Feedback devices in customer experience measuring There are several options for measuring customer experience: feedback devices, surveys opening in browsers sent via text message and email, text message surveys, quick...

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        Finavia

        2 May 2019

        "Roidu’s expertise helps us collect plenty of valuable experience data for future development of Helsinki Airport." Award winning Helsinki Airport rely on continuous customer experience data Finavia, the Finnish airport...

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        How to respond to negative customer feedback

        16 Apr 2019

        How to respond to negative customer feedback Improving customer experience is important for both business development and growth. Before you can improve customer experience, you have to understand what your...

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        3 reasons why customer experience isn’t a passing trend

        15 Mar 2019

        3 reasons why customer experience isn’t a passing trend Customer experience measuring and management is the hot topic in service business. And rightfully so. Investing in customer experience has a...

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