Whom are public services for?


At times we should all pause at work and ask ourselves for whom are we doing this. Although our customer might concretely be close to our everyday work, it’s still…

Kati Päivärinta

Not as bad as commonly assumed


The conversation had in the media would have you believe that all public health care customers are very unsatisfied with the service quality. It is true that waiting periods are…

Kati Päivärinta

Case Tulikivi


Tulikivi, the fireplace manufacturer, was facing a challenge: How to collect sales leads effectively and continuously at stores, exhibitions and events and pass them for sales nurturing. They also wanted to find…

Ari Jussi Aura
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